Quadient Event
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Regardless of where your business is today, the simple fact is this: customer experience (and retention) already hinges upon Customer Communications Management (CCM). In fact, the customer communications journey makes up more than 67% of CX KPIs.
Many organisations face a similar problem: customers no longer value the communications that they receive. Digitising your CCM processes is not enough. You need to embed CX into your CCM to create value across every interaction with your customers for true Customer Experience Management (CXM). Redefine communications from what you think they can do, to what they can truly do with the right experience-driven communications strategy.
Join us at The Dilly Hotel at Piccadilly Circus, London and learn just how inspiring your communications can truly be when you leverage the combined powers of the Inspire suite to design exceptional experiences. Hear from others who have discovered how to spot pains and gains to design a CXM strategy that keeps your customers loyal for a lifetime.
The Dilly Hotel, London, W1J 0BH - Thursday, Jun 30th 2022
Programme Agenda:
11:00am Registration, Refreshments and Informal Networking
12:00pm Chair’s Welcome & Opening Remarks
- Duncan Spanner, SVP & Managing Director CXM at Quadient
12:20pm The Evolution of Innovation at Quadient
- Andrew Stevens, Principal, CXM at Quadient
13:00pm Leveraging Customer Experience as a Differentiation Strategy
- John Aves, Chief Executive at CP2 Experience
13:40pm Lunch and Networking
14:20pm It all starts with...
Andrew Stevens, Principal, CXM at Quadient & Andrea Haughton, Product Marketing Lead, Inspire Journey
15:00pm Get an Insiders view of Quadient’s CXM solutions
- Ondrej Pessr – Presales Director, CXM DACHIT / UKI at Quadient
15:40pm What about your Customer Driven-processes?
- Didier Rouillard - digitalNOW! & DigitalBOOST! At Quadient
16:20pm Panel Discussion
- Adam Firbank, a Senior Consultant CJM & CXM at Aspire CCS, formally Communications Experience Manager at British Gas
17:00pm Chair's Closing Remarks
- Duncan Spanner, SVP & Managing Director CXM at Quadient
17:20pm Drinks Reception
The Dilly Hotel, Terrance Bar
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