parcelLab is the leading Operations Experience Management platform globally.

parcelLab bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso.  
With offices in Munich, London, Paris and New York, parcelLab have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for them:  

  • Monitoring over three million shipments per day  
  • Actively?managing operations experiences in 153?countries?across the globe
  • Sending around seven million pro-active, personalized, event-driven emails daily
  • Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx and DPD
  • Creating over 30 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.