Reputation management is the process of overseeing every factor that influences this public perception of your business.
Managing your brand’s reputation, online and offline, ensures that you’re delivering the experience and message you want to send — everywhere. For brands, reputation means revenue.
But in today’s digital world, these interactions are occurring across dozens of touch points and channels, making reputation management a greater challenge — and a greater opportunity — than ever before. This whitepaper explores the link between customer experience and online reputation, the role of reviews in reputation management, and more — as well as providing actionable tips for crafting a review response strategy that engenders repeat business.