In this seven-part report, Valtech expose consumer inconveniences in today’s retail environment.
Valtech interviewed consumers and retail associates to survey the gap in expectations throughout the consumer retail experience. In this study, you will uncover the key pain points discovered throughout the customer journey from buying behaviour and environmental factors, to the online and offline experience and see examples of how brands are innovating their response to such annoyances.
Key findings include:
Download your copy today to discover more insights, trends, and proposed solutions to improve your customers experience and ultimately increase revenue.