Unbabel On-Demand Webinar
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Unbabel On-Demand Webinar
How AI is assisting customer service and support - Watch Now
On-Demand Webinar
On-Demand Webinar

How AI is assisting customer service and support - Watch Now

Giant strides have been made in artificial intelligence (AI) over the last few years across many fields, and more recently within customer service operations. 

So how is AI benefiting customer support teams and enabling them to reduce response times? And how is tech helping them deal with surges in tickets so they can ultimately improve customer satisfaction and other metrics that go along with it?

In partnership with Unbabel, London Research hosted this webinar to help you understand how you and your team can benefit from AI-driven technology and processes.

During this session you'll learn:

  • How AI can allow you to automate processes and improve productivity among the team
  • How technology can enable you to minimise the surge in support tickets during peaks
  • How AI is enabling support teams to communicate seamlessly with customers in different languages
  • How brands like Logitech and Kiwi.com are improving their customer experience by using AI

Watch Now

Speakers:
Linus Gregoriadis

Linus Gregoriadis

Director

London Research

An experienced digital marketing analyst, business writer and speaker who co-founded London Research in 2017. Linus spent more than a decade setting up and building the research function at Econsultancy, a digital research and training company now owned by Xeim. After leaving Econsultancy, he launched ClickZ Intelligence for B2B media company Contentive.

Richard Kalnins

Richard Kalnins

VP, Strategic Accounts

Unbabel

Based at Unbabel's hub in NYC, I help global companies solve the complexities of multilingual customer support. I work with Unbabel's strategic accounts in the US to optimize their global support operations and scale internationally by eliminating language as a barrier to growth.

Prior to joining Unbabel I spent 15 years in Europe, working in the localization industry and helping the European Commission build its language technology infrastructure. I've also worked in the areas of economic development, investment promotion, public diplomacy, journalism, and travel writing.