2021 Consumer Finance report: How Covid-19 is impacting banking and payments

Based on a survey across six countries and interviews with relevant brands, this research in partnership with Trustpilot explores evolving consumer attitudes to debit- and credit-related products and services offered by banks.

The report looks at how both incumbent and challenger brands are evolving their services, marketing activities and messaging to build confidence and win trust.

Themes covered in the report include:

Contactless payments on the rise
Rise of the challenger bank
Services and features most valued by consumers
Increased consumer concerns around cost and security
Most effectives ways to build trust

Download the report to learn more.