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Experience-driven CCM: Supercharging your Inspire implementation for customer-winning CX
Event
6 Hours
Event
6 Hours

Experience-driven CCM: Supercharging your Inspire implementation for customer-winning CX

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Regardless of where your business is today, the simple fact is this: customer experience (and retention) already hinges upon Customer Communications Management (CCM). In fact, the customer communications journey makes up more than 67% of CX KPIs.

Many organisations face a similar problem: customers no longer value the communications that they receive. Digitising your CCM processes is not enough. You need to embed CX into your CCM to create value across every interaction with your customers for true Customer Experience Management (CXM). Redefine communications from what you think they can do, to what they can truly do with the right experience-driven communications strategy.

Join us at The Dilly Hotel at Piccadilly Circus, London and learn just how inspiring your communications can truly be when you leverage the combined powers of the Inspire suite to design exceptional experiences. Hear from others who have discovered how to spot pains and gains to design a CXM strategy that keeps your customers loyal for a lifetime. 

Register Now


The Dilly Hotel, London, W1J 0BH - Thursday, Jun 30th 2022


Programme Agenda:

11:00am Registration, Refreshments and Informal Networking


12:00pm Chair’s Welcome & Opening Remarks

- Duncan Spanner, SVP & Managing Director CXM at Quadient


12:20pm The Evolution of Innovation at Quadient

- Andrew Stevens, Principal, CXM at Quadient


13:00pm Leveraging Customer Experience as a Differentiation Strategy

- John Aves, Chief Executive at CP2 Experience


 13:40pm Lunch and Networking

 

14:20pm It all starts with...

Andrew Stevens, Principal, CXM at Quadient & Andrea Haughton, Product Marketing Lead, Inspire Journey


15:00pm Get an Insiders view of Quadient’s CXM solutions

- Ondrej Pessr – Presales Director, CXM DACHIT / UKI at Quadient


15:40pm What about your Customer Driven-processes?

- Didier Rouillard - digitalNOW! & DigitalBOOST! At Quadient


16:20pm Panel Discussion

- Adam Firbank, a Senior Consultant CJM & CXM at Aspire CCS, formally Communications Experience Manager at British Gas


17:00pm Chair's Closing Remarks

- Duncan Spanner, SVP & Managing Director CXM at Quadient


17:20pm Drinks Reception

The Dilly Hotel, Terrance Bar

Speakers:
Duncan Spanner

Duncan Spanner

SVP & Managing Director CXM

Quadient

Andrew Stevens

Andrew Stevens

Principal, CXM

Quadient

John Aves

John Aves

Chief Executive

CP2 Experience

Ondrej Pessr

Ondrej Pessr

Presales Director, CXM DACHIT / UKI

Quadient

Didier Rouillard

Didier Rouillard

digitalNOW! & DigitalBOOST!

Quadient

Adam Firbank

Adam Firbank

Senior Consultant CJM & CXM at Aspire CCS, formally Communications Experience Manager at British Gas

Aspire CCS