Customer Journey's for the High Street Retailer

The typical customer journeys within High Street Retail brands will vary depending on the specific store and subsector of retail space occupied, but they do tend to follow a similar path as Purple Square CX have seen at the many different brands they have supported.

This whitepaper helps to provide you with a comprehensive list of journeys you can take your prospects and customers on and what a typical customer journey within UK high street retail businesses look like and invite you to compare it to your own and see if you can find gaps that need filling, or some channels you aren’t making full use of.