State Of Service 2017: Lead With Customer Experience, And Efficiency Will Follow

Savvy businesses have turned service into a key differentiator; an opportunity to show customers they're listening, and to provide a well-rounded positive experience.

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exeeding) customer needs. This report highlights key activities that service executives must use, to create happy customers, while maintaining operational efficiency.