Holiday Online Shopping Trends 2019: Retailers Win with Customer Centricity

Holiday Online Shopping Trends 2019: Retailers Win with Customer Centricity


A new report shows how ecommerce retailers can best prepare for the 2019 holiday season.

The report, based on a survey of 4,500 global online shoppers, provides tips on how retailers can increase sales by delivering more customer-centric experiences.

The key takeaways in this report are:

  • Amazon leads but there are ways to compete
  • Late shopping is now the norm
  • Holiday shoppers switch into “spearfish” mode

Download Episerver’s global survey on 2019 holiday shopping trends.

The report also lists several do’s and don’ts to help retailers compete. Learn how you can win with personalization, site search, how-to guides and email messaging."