eGain On-Demand Webinar
Join eGain and London Research to learn more about the what, why, and how of knowledge hubs for digital transformation of customer engagement.
Digital transformation efforts have failed in many customer service organizations as they focused on installing the pipes (channels) but not what flows through the pipes (knowledge—answers/advice/content).
The root-cause? Inside-out knowledge design, high user effort, inconsistent content silos, fragmented context, and lack of insights.
The solution? Knowledge hubs that deliver enthusiastic user adoption by leveraging modular architecture, AI, analytics and user-centric design on an open, secure platform.
Watch Now
Linus is Co-Founder of London Research and a renowned tech industry analyst who has spent more than 20 years producing content for industry giants such as Adobe, Microsoft, Oracle and Salesforce. He has overseen the publication of hundreds of research-based reports, and is a sought-after speaker for webinars and events internationally.
Working with eGain’s customers and prospects, Stephen helps clients understand the benefits that can be obtained with a successful eGain implementation. He started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a pre-sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits.